Hotel Royal Macau is an elegant luxury hotel situated on Estrada da Vitoria near the centre of Macau at the foot of the city's legendary landmark, the 174-metre-high hill, Colina da Guia. Well placed for both business and leisure travelers. Well equipped with three stylish restaurants and bar, a Fitness Centre, a swimming pool and a choice of 380 spacious guest rooms and suites over 19 floors, the Hotel Royal presents the highest standards in all areas of accommodation and service. The Hotel Royal Macau is fully equipped to host business meetings and functions accommodating up to 200 people. The opulent furnishings and graceful decor of the hotel create an ideal ambience for work or leisure, and the addition of the latest technologies and a first-class service ensure every detail of the event is a success.
HUMAN RESOURCES ASSISTANT
Responsibilities:
Substantiates applicants' skills by administering and scoring tests.
Protects operations by keeping human resource information confidential.
Provide clerical support to a wide range of human resource services and related work
Assist in organizing and coordinating projects
Support payroll administration, annual leave verification
Administering of employees’ benefits
Processing application and renewal of work visas
Maintains and updates HR database and records
Perform any other duties as assigned
Support senior management in admin related work
Requirement:
Strong sense of responsibilities
At least 1 year working experience
Good computer skills including Word, Excel, MS Outlook, PowerPoint.
Fluent in spoken and written English and Cantonese
ADMINISTRATIVE MANAGER
Responsibilities:
Maintain the effective and smooth operation of Administration department
Overseeing the day-to-day responsibilities of the administrative staff
Ensure Government requirements and legislation are fully complied and all licenses are updated periodically
Requirement:
Minimum 4-5 years of relevant working experience
University graduate, major in Business / Administration is preferable
Presentable, mature, able to work independently & with a strong sense of responsibility
Good computer skills including Word, Excel, MS Outlook, PowerPoint.
Fluent in spoken and written English and Cantonese
BANQUET SALES MANAGER
Responsibilities:
To plan sales promotions and set sales goals
Need to formulate a yearly strategic sales plan, monitor, evaluate the plan and maintain sales record and oversee budget
Lead the banquet team and be responsible for researching markets to identify opportunities for banquet events and special functions
To collect market intelligence on market trend to facilitate the development of sales strategies if necessary
Create, implement, monitor and evaluate banquet events, functions, packages and plans
Building and maintaining existing relationships
Sell banquet packages with detailed proposals to potential companies, organizations and guests.
Sell banquet packages together with room as a MICE product
Make frequent sales call to potential local and overseas companies for banquet only functions or work with room sales together to make sales call for MICE
Scheduling and conducting sales calls Preparing proposals and contracts for clients
Work with clients on event details and menus
Following up with clients during and after events.
Communicating upcoming events with detailed information to operations team on a weekly basis.
To liaise with related internal departments for park-wide functions
Prepare sales forecast, budget and analysis report
Work to achieve agreed goals and objectives
Requirement:
University graduate, major in Business / Hospitality is preferable
Minimum 5 years’ relevant experience in the hotel industry, preferably in 5-star hotel
Comprehensive knowledge in food and beverage and food safety
Strong customer development and relationship management skills
Excellent communication and negotiation skills
Must be service oriented and capable of communicating effectively with persons involved in all levels of authority both internally and externally.
Pleasant, self-motivated and able to work under pressure
Fluent in spoken and written English and Chinese
Candidate with less experience will be considered for less qualified positions.
PERSONNEL ASSISTANT 私人助理
Responsibilities 職責:
Provide professional secretarial & administration support to management
提供專業的秘書及行政支援
Prepare correspondences, agendas, memorandum, meeting minutes, reports, business presentation materials and confidential documents
處理日常往來書信、日程、通告、會議記錄、報告、業務介紹資料和機密文件
Carry out ad hoc assignments as instructed
按指示完成指派的工作
Requirement 要求:
University graduate
大學程度
Minimum 2 years experience in secretarial duties
最少兩年秘書工作經驗
Presentable, mature, able to work independently & with a strong sense of responsibility
端莊、成熟、能獨立處理工作及有較強的負責感
Fluent in spoken and written English and Chinese
能說及書寫流利中、英文
BANQUET COORDINATOR
Responsibilities:
To plan sales promotions and set sales goals
To collect market intelligence on market trend to facilitate the development of sales strategies if necessary
Create, implement, monitor and evaluate banquet events, functions, packages and plans
Building and maintaining existing relationships
Sell banquet packages with detailed proposals to potential companies, organizations and guests.
Make frequent sales call to potential local and overseas companies for banquet
Scheduling and conducting sales calls Preparing proposals and contracts for clients
Work with clients on event details and menus
Following up with clients during and after events.
Communicating upcoming events with detailed information to operations team on a weekly basis.
To liaise with related internal departments for park-wide functions
Work to achieve agreed goals and objectives
Requirement:
Minimum 1 year relevant experience in the hotel industry, preferably in 5-star hotel
Proficient computer skills including but not limited to Microsoft Word, PowerPoint, Excel, and Outlook
Comprehensive knowledge in food and beverage and food safety
Strong customer development and relationship management skills
Excellent communication and negotiation skills
Must be service oriented and capable of communicating effectively with persons involved in all levels of authority both internally and externally.
*Candidate with less experience will be considered for less qualified positions.
EXECUTIVE SECRETARY 行政秘書
Responsibilities 職責:
Provide professional secretarial & administration support to management
提供專業的秘書及行政支援
Prepare correspondences, agendas, memorandum, meeting minutes, reports, business presentation materials and confidential documents
處理日常往來書信、日程、通告、會議記錄、報告、業務介紹資料和機密文件
Carry out ad hoc assignments as instructed
按指示完成指派的工作
Requirement 要求:
University graduate, major in English Communications is preferable
大學程度，主修英文傳譯優先
Minimum 2 years experience in secretarial duties
最少兩年秘書工作經驗
Presentable, mature, able to work independently & with a strong sense of responsibility
端莊、成熟、能獨立處理工作及有較強的負責感
Fluent in spoken and written English and Chinese
能說及書寫流利中、英文
FRONT OFFICE MANAGER
Responsibilities:
Ensure the Opera database is appropriately managed and updated.
Prepare and run daily front office operations reports and check lists
Directs and works with managers and employees to successfully execute all front office operations
Manage and assist in all Front Desk operations to include, but not limited to, guest service and registration (check-in/check-out), managing bell captain, concierge and gift shop operations, room inventory and availability, guest service standards and initiatives, product quality, cost controls and overall profitability, systems use and management, department management, policy and procedure implementation and enforcement and meeting participation and facilitation
Conduct staff meetings to include, but not limited to, reviews of hotel standards, departmental procedures and operating issues
Monitor and develop team member performance to include, but not limited to, providing supervision, scheduling, conducting training and evaluations delivering recognition and reward
Recruit, interview and train team members
Monitor and assess service and satisfaction trends, evaluate and address issues and make improvements accordingly
Meet and greet guests and respond to guest inquiries, requests and resolves guest issues and concerns in a timely, friendly and efficient manner
Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events
Requirement:
University graduate, major in Hotel Management is preferable
Minimum 5 years’ front office supervisory experience, preferably in 5-star hotel
Knowledge in Property Management system especially Opera and other software that are essential in Front office.
Good leadership, time management and organizational skills in handling operational issues and able to work under pressure
Excellent problem solving and interpersonal communication skills, highly motivated and team focused
Fluent in spoken and written English and Chinese. Knowledge of other languages is a plus
GUEST RELATIONSHIP MANAGER
Responsibilities:
Ensure and provide flawless, upscale, professional and high class guest service experiences
Ensure that front office staff is available at all the times for customer assistance.
Analyse customer feedback and provide strategic direction to continuously improve overall rating
Collect and answer all online comments from different websites and follow up accordingly.
Respond to guests needs and anticipate their unstated ones
Expect and react promptly to guests’ requirements and inquires
Actively listen and resolve guests’ complaints
Bring guest for Hotel inspection when necessary
Oversee and coordinate all arrivals and departures of special guests (VIPs, SAs etc)
Welcome and escort VIP guests and special guests from driveway to assigned rooms.
Welcome, greet and meet customers in lobby.
Coordinate and manage communication between guests and staff and follow up to ensure complete service recovery
Promote all amenities, conveniences and programs offered
Manage special requests for customers including restaurant reservations, limousine services and car rentals.
Escalate unresolved guest issues to Director for immediate resolution.
Requirement:
University graduate, major in Business / Hospitality is preferable
Minimum 5 years’ relevant experience in the hotel industry, preferably in 5-star hotel
Excellent communication and negotiation skills
Proficient computer skills including but not limited to Microsoft Word, PowerPoint, Excel, and Outlook
Pleasant, self-motivated and able to work under pressure
Fluent in spoken and written English and Chinese
RESERVATION MANAGER
Responsibilities:
Oversee and monitor the daily operations of the Reservations Department
Monitor the operation of the policies and procedures for handling incoming calls, making reservations, creating customer profiles and opening group blocks
Know and understand the hotel’s facilities, services, activities, room packages and promotions
Prepare rosters and daily reports
Selecting, training, developing and managing team including conducting performance evaluations
Ensuring team and systems are accurately capturing, managing and delivering reservations to the operations team
Acting as the liaison in Reservations Department to maximize sales, including development and execution of reservations sales incentives
Developing and maintaining cohesive working relationships with related departments to ensure offers are accurately established and managed through billing stage, as well as resolve concerns as required
Coordinate with the Hotel Sales and Marketing Departments
Computerizing and managing hotel rates, availability and information across all channels with view of maximizing hotel revenue.
Managing reservations interfaces to ensure correct delivery and promptly addressing system issues
Producing various reports as required including reporting on daily reservations and revenue versus key metrics
Conducting and/or participating in various meetings as required including weekly Revenue Maximization meetings
Accept any other duties and responsibilities assigned by the Marketing Director
Requirement:
University graduate, major in Business / Hospitality is preferable
Minimum 3 years’ relevant experience in the hotel industry, preferably in 5-star hotel
Excellent communication and negotiation skills
Good command of spoken and written English, Mandarin and Cantonese
Proficient in MS Office and Room Reservations booking systems (Opera, Channel Manager)
Self-motivated, well-organized, initiative, responsible and hard-working
Presentable, independent and able to work under pressure
Strong leadership, analytical and interpersonal skills
ADMINISTRATIVE ASSISTANT
Responsibilities:
Providing administrative and organizational support to Administration Manager
Carrying administrative duties such as filing, typing, copying, binding, scanning etc.
Assist in ad-hoc duties as assigned
Required to maintain strict confidentiality of all data, and able to take appropriate security measures in the access and sharing of information
Good housekeeping, updating and documentation of records
Carrying out any other reasonable duties and projects
Requirement:
At least 1 year working experience
Pleasant and responsible
Good computer skills including Word, Excel, MS Outlook, PowerPoint
Fluent in spoken and written English and Cantonese
